Support

Email support@hawkdigitalllc.com. Tell us your iPhone model, your iOS version, and what you were doing when it went wrong. A screenshot helps. Please don’t send anything you’d rather keep private: Nuri’s plan stays on your device, so we can’t see it.

Restore Nuri Plus. Open Nuri, tap your profile button, then Settings, and choose Restore purchases. Use the same Apple Account you bought with.

Cancel or change your plan. Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions, and choose Nuri.

Refunds. Apple handles refunds. Request one at reportaproblem.apple.com.

Nuri doesn’t show my calendar events. In the Settings app, go to Nuri and allow Calendar access, or turn it on from Nuri’s own Settings screen. Events you add in Calendar then appear on your timeline as fixed blocks.

I’m not getting heads-ups. Check that Notifications are allowed for Nuri, and that Focus or Do Not Disturb isn’t silencing it. Heads-ups before events are part of Nuri Plus.

I’m running behind. Tap Running behind above your timeline. Nuri shows what would move to tomorrow, lets you change it, and only then moves anything. You can undo right after.

Nuri’s smart features are unavailable. Brain dump sorting, step breakdowns, and Talk to Nuri use Apple Intelligence on your iPhone, so they need a compatible iPhone with Apple Intelligence turned on. The timeline, timers, widgets, and adding blocks yourself work without it.

Switch to dark mode. Nuri opens in light mode. Open Settings from your profile button and choose Dark, or System to follow your iPhone.

Your plan syncs between your devices through your own iCloud, so make sure you’re signed in to iCloud with iCloud Drive on. Nothing is sent to us. For the details, read the Privacy Policy.

Nuri is a planning tool, not a medical device or therapy, and it isn’t a crisis service. If you’re in danger or thinking about harming yourself, call or text 988 in the US, or your local emergency number.